Refund & Cancellation Policy

Free to start

Creating raffles and collecting entries on MyRifa is free, with no payment required. This policy applies only to the optional paid plans.

Paid plans and billing

• Pro — US$5.99 per month.
• Unlimited — US$9.99 per month.

Paid plans are billed monthly in advance and renew automatically each month until cancelled. There is no minimum term. Payments are processed by Paddle, our payment provider and merchant of record; the amount charged is always the amount shown at checkout, in USD.

Cancellation

You can cancel at any time from Manage billing in your dashboard (the Paddle customer portal). Your plan stays active until the end of the current paid month, then reverts to Free.

Cancelling does not delete your account, raffles, or entrant list — you keep full dashboard access. You lose CSV export and, on the Unlimited plan, the removal of MyRifa branding from your entry forms.

Refunds

All payments for paid plans are processed by Paddle, our reseller and merchant of record. Refunds are governed entirely by Paddle's Refund Policy — we do not set any separate refund conditions of our own.

To request a refund or ask about a charge, use the link in your Paddle receipt email, contact Paddle support directly, or email [email protected] and we'll help you get in touch.

Failed payments & price changes

If a renewal payment fails, Paddle retries it. If it keeps failing, the plan reverts to Free until a payment succeeds. We may change plan prices or what a plan includes with at least 30 days' notice by email, effective at your next renewal.

Contact

[email protected] · 2673680 ONTARIO LIMITED. This policy forms part of our Terms of Service (§7).